Tanglewood Cattery

Happy cats, happy owners - that's our goal

Frequently Asked Questions

We recognise that leaving your beloved pet can be a daunting experience, and we want to assure you that we have you covered. To help ease your worries, we have compiled answers to some frequently asked questions:

You should bring enough food for your cat’s stay, their favourite toys or blankets, and any medication they may need. We provide bedding and litter boxes, but you are welcome to bring your own if you prefer.

We feed cats twice a day, but we can accommodate more frequent feedings if your cat has specific dietary needs or preferences.

Yes, you are welcome to bring your own cat food if you prefer. However, please note that we provide top-quality food for our guests, including both dry biscuits and wet food. We also provide a diet sheet that details the feeding schedule and the types of food we offer. If you do choose to bring your own food, please let us know in advance and provide clear instructions on how and when to feed your cat. We will do our best to accommodate any dietary requirements or preferences that you or your cat may have.

Yes, you are welcome to bring your cat’s favorite toys or bedding from home to help them feel more comfortable during their stay.

We have a secure outdoor area where cats can play and exercise. However, if you prefer that your cat stays indoors only, we can accommodate that request as well.

We clean litter boxes at least once a day, but more frequently if necessary to maintain a clean and hygienic environment for your cat.

Our staff members are trained to administer medication to cats, so we can ensure that your cat receives their medication as prescribed.

We have a secure facility with strict access controls, and our staff members are trained in feline behavior to ensure that your cat is safe and secure at all times.

Yes, you are welcome to come and visit your cat during their stay with us. However, we have found that cats can become anxious or distressed when their owners leave after a visit, so it’s best to limit the number of visits to avoid any unnecessary stress for your cat. Please let us know in advance if you plan to visit, so we can ensure that your visit does not conflict with our staff’s routine and responsibilities.

If your cat gets sick or injured during their stay with us, we will immediately assess their condition and take the necessary steps to provide them with the care they need. If it is an emergency, we will take them to the closest available veterinary clinic straight away. In non-emergency situations, we will contact the veterinarian that you have specified on your cat’s registration form. We will also keep you updated on your cat’s condition and any necessary treatments or medications. Prior to your cat’s stay, we will collect information regarding your veterinarian and insurance details to ensure that we have all necessary information in the event of an emergency.

To ensure the well-being of all our furry guests, we require that every cat be fully vaccinated at least 14 days before their boarding date. Upon arrival, please provide a copy of their Vaccination Certificate. If your cat exhibits any signs of ill health, we may need to consult with a veterinarian before accepting them into our facility. We appreciate your understanding as we prioritise the health of our other boarders. Flea prevention is not a requirement for boarding.

At our facility, we provide spacious accommodations for each cat, and we separate cats from each other to ensure their safety and comfort. If you have multiple cats, they can be homed together in our luxury lodges, provided that they are compatible and you have made prior arrangements with us. Rest assured that we prioritise the well-being of each individual cat, and our staff will ensure that your cat receives the attention and care they need during their stay with us.

We have been operating as a cattery for over 30 years, and our staff members have extensive experience in caring for cats. We are passionate about providing a safe and comfortable environment for all cats in our care, and we are committed to ensuring that each cat receives individual attention and personalised care.

 If you need to cancel your cat’s stay with us, please let us know as soon as possible. Our cancellation policy states that our 50% deposits are non-refundable.

We check on cats multiple times throughout the day to ensure that they are healthy and comfortable. Additionally, our staff members monitor the cats for any signs of stress or illness.

No, unfortunately, we cannot accept male cats that have not been neutered at our cattery. This is a strict requirement that we have in place to maintain a safe and healthy environment for all of our guests.

Scroll to Top